Cancellation and Refund – My Store

Cancellation and Refund

Cancellation and Refund Policy

Effective Date: [10-08-2024]

Thank you for shopping with Patiala Sharara. We aim to provide you with the best service and products. Please read our Cancellation and Refund Policy carefully to understand your rights and our procedures regarding cancellations and refunds.

1. Cancellation Policy

1.1. Orders Placed: You may cancel your order within [5] hours of placing it. To request a cancellation, please contact our customer support team at [insert contact email] with your order number and details.

1.2. Custom Orders: Custom-made or personalized items cannot be canceled once production has started. Please review your order carefully before confirming, as these items are made specifically for you.

1.3. Order Processing: Once an order has been processed or shipped, it cannot be canceled. If you wish to return or exchange the item, please refer to our Returns and Exchanges Policy.

2. Refund Policy

2.1. Eligibility for Refund: Refunds are only applicable under the following conditions:

  • The item is defective or damaged upon arrival.
  • The item does not match the description on our website.

2.2. Requesting a Refund: To request a refund, please contact our customer support team at [patiyalasharara@gmail.com] within [7] days of receiving your order. Include your order number, details of the issue, and any supporting documentation CONTACT 97263 77510

2.3. Refund Process: Once your refund request is received and approved, the refund will be processed within [7] business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for the refund to reflect in your account depending on your bank or payment provider.

2.4. Non-Refundable Items: Certain items are non-refundable, including but not limited to:

  • Gift cards.
  • Clearance or sale items (unless defective).

2.5. Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defect or error on our part.

3. Exchanges

If you would like to exchange an item, please refer to our Returns and Exchanges Policy. Exchanges are subject to availability and are only processed after the original item has been returned.

4. Contact Us

For any questions or concerns regarding our Cancellation and Refund Policy, please contact us at:

  • Email: [ patiyalasharara@gmail.com ]
  • Phone: [97263 77510

We reserve the right to update or modify this policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically.

Thank you for your understanding and for shopping with Patiala Sharara!

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